Refund and Cancellation Policy

At Galipea Molecules Pvt. Ltd.*, we strive to provide high-quality healthcare products and services. We understand that there may be instances where refunds or cancellations are necessary. Please review our policy below to understand your rights and options.

 1. Order Cancellation
Before Shipment: If you wish to cancel your order, please contact us immediately at [Insert Email] or [Insert Phone]. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.
After Shipment: Orders that have already been shipped cannot be canceled. However, you may be eligible for a refund under our Return Policy (see section 3).

 2. Refund Policy
We offer refunds under the following conditions:
– *Damaged or Defective Products: If you receive a product that is damaged or defective, you must notify us within [Insert Number] days of receipt. We will arrange for a replacement or a refund, depending on the situation.
-Incorrect Product Received: If the product you receive is not what you ordered, please contact us immediately. We will arrange for the correct product to be shipped or provide a refund if the correct product is unavailable.
Product Not Delivered: If your order does not arrive within the expected delivery window, please contact us to investigate. If the product is lost in transit, we will issue a full refund or send a replacement.
Non-refundable Items: Certain products such as opened or used healthcare products, perishable goods, and custom orders are not eligible for returns or refunds, unless they are defective or damaged.

 3. Return Policy
To be eligible for a return, your product must be unused, in its original packaging, and in the same condition that you received it.
– You must notify us of your intention to return the product within [Insert Number] days of receipt.
– We will provide a return shipping label or instructions for returning the product at your own cost, unless the return is due to an error on our part.

 4. Refund Process
– Once we receive your returned product, we will inspect it and notify you of the status of your refund.
– If approved, your refund will be processed, and the credit will be applied to your original method of payment within [Insert Number] business days.

 5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund, unless the return is due to a defective or incorrect product.

 6. Late or Missing Refunds
If you haven’t received your refund after [Insert Number] business days, please first check your bank or credit card company. If the issue persists, contact us at [Insert Email] for further assistance.

 7. Contact Us
For questions regarding cancellations, returns, or refunds, please contact our customer service team:
Email: [sales@galipea.in]
Phone: [+91 9069060214]